Warranty
Warranty Program and Coverage
We are a certified Alberta New Home Warranty Program Builder, and offer excellent warranty service beyond possession. This includes:
One Year
Workmanship and Materials
Two Years
Distribution and Delivery System
Seven Years
Building Envelope
Ten Years
Major Structural Components
One Year
Workmanship and Materials
Seven Years
Building Envelope
Two Years
Distribution and Delivery System
Ten Years
Major Structural Components
Warranty
Following the possession of your Kimberley Home, the Client care team will continue to be there to guide you through the warranty period of your new home.
Seasonal Requests
For all inquiries related to rough grade, landscaping, parging, driveways and sidewalks please email seasonal@buildwithkimberley.ca
General Warranty Request
These are issues that require attention prior to or following the year-end warranty visit which occurs approximately 12 months after your possession date. Please submit your form via email: warranty@buildwithkimberley.ca
Year-End Warranty Visit
Your year-end warranty visit happens approximately 12 months after your possession date. Year-end warranty typically consists of two appointments. One to to assess your warranty items submitted via the year-end warranty request form (examples such as door handles, hinges, loose carpet, and year-end drywall repairs consisting of nail pops, cracks or shrinkage). And a second appointment is to repair all items covered under warranty.
Please note: Painting of drywall repairs in not included as per Industry Standards.
Please submit any items you would like reviewed on your warranty visit via the year-end warranty request form and email to: warranty@buildwithkimberley.ca 2 months prior to your year end date
Notes for Year-End Warranty Requests:
- Once a warranty request has been received by the Client care team, you will be contacted within 2 business days to arrange an appointment.
- Warranty appointments are available Monday – Friday from 8am – 3pm.
- Once the warranty request has been received and scheduled, please refrain from adding additional items to the list.
- All year end warranty requests must be submitted before the 12-month deadline (preferably at 10 months) to ensure all items can be covered under warranty.
- Kimberley Homes adheres to the Alberta Municipal Affairs Performance Guidelines as provided through Alberta New Home Warranty.
Learn More about the Municipal Affairs Performance guidelines
WARRANTY CONTACT INFORMATION
HOURS OF OPERATION:
Office Hours: Mon-Fri – 8am – 5 pm
Email: warranty@buildwithkimberley.ca
Telephone: 780
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